Privacy Policy

At Rising Star Bookings FZCO ("us" or "we" or "Brassbell"), we prioritize transparency and are committed to protecting your privacy. This Privacy Policy ("Policy") outlines how we collect, use, communicate, protect, disclose, and process your personal information in connection with our website ("Site") and services (collectively "Services"). It also outlines your rights and choices regarding your personal information.

If you have any questions or concerns about this policy, please contact us at hello@brassbell.net.

1. Information We Collect

We collect two types of information from our Visitors and Users:

a. Non-Personal Information: Unidentified and non-identifiable information obtained through your use of the Services, such as technical usage data, browsing activity, device information, and more.

b. Personal Information: Information that identifies you or may lead to your identification, including contact details (e.g., email, phone number), billing details (name, billing address, payment information), session details (IP address, device ID), and information provided voluntarily (e.g., when registering, making inquiries, or bookings).

2. How We Collect Information

We gather information through the following methods:

a. Service Use: When you interact with our Services, including browsing the Site, registering an account, making inquiries, or bookings, we collect usage data through cookies and other tracking technologies.

b. Voluntary Submission: You provide us with information when registering for our Services, signing in via third-party platforms, making inquiries or bookings, or contacting us directly via various channels.

3. How We Use Information

We utilize collected information to:

• Provide Services, process transactions, and send confirmations and invoices.
• Communicate technical notices, updates, security alerts, and customer support messages.
• Respond to queries, provide customer service, and address requests.
• Enhance and manage our Services' performance and develop new offerings.
• Share relevant product/service information, promotions, and events.
• Detect fraud, comply with legal obligations, and protect our rights.

4. How We Share Personal Information

We may share your personal information in these circumstances:

• With affiliated companies of Rising Star Bookings FZCO in line with this policy.
• Third-party service providers performing tasks like hosting, email services, and analytics, globally.
• When legally required or necessary for providing and protecting our Services.
• With your explicit consent, to third-party partners for offers and promotions.
• In aggregated form that doesn't identify individuals.

5. Your Rights

You have rights to access, update, correct, delete, or restrict your personal information. For details, contact us at hello@brassbell.net.

6. Data Security and Incident Reporting

We implement technical and organizational measures to protect your data. While no system is completely immune, we strive to ensure data security. In case of a privacy incident, we'll inform affected parties and relevant authorities.

7. Interest-Based Advertising

We participate in interest-based advertising using cookies or similar technologies to enhance ad relevance. You can control third-party data collection as described in this policy.

8. Communication

We may send promotional content and important service updates by various means. You can opt-out of promotional messages while still receiving essential service notifications.

9. Third-Party Links and Websites

Our Services may link to third-party websites. Our privacy policy doesn't extend to external sites, so refer to their policies.

10. Children’s Privacy

Our Services are for users at least 18 years old, unless otherwise stated. We don't knowingly collect data from minors without parental consent.

11. Updates to this Policy

This Privacy Policy may change to meet legal, operational, or technological requirements. We'll provide notice for critical changes.

12. Contact Us

For questions or to exercise your rights, contact us at hello@brassbell.net. We address complaints about your personal information's use in line with this policy.